Cancellation policy


Right of withdrawal

The customer has the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which the purchaser or a third party named by him, who is not the carrier, has taken possession of the first goods. To exercise your right of revocation, you must inform us CFG Fischer GmbH, Managing Director: Kristina Fischer, Gambrinusstrasse 16, 01159 Dresden, e-mail: info@dresden-christmas.de, Tel.: 0351 / 49 766 390, Fax.: 0351 / 49 766 392) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached sample withdrawal form, which is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the inexpensive standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the direct costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

End of the cancellation policy

Here you can download a sample cancellation form.

Sample cancellation form

If you want to revoke the contract, please fill out this form and send it back to:

CFG Fischer GmbH,
Gambrinus street 16
01159 Dresden,

E-mail: info@dresden-christmas.de

I/we hereby revoke the contract concluded by me/us for the delivery of the following goods:






Name of consumer(s):


Address of the consumer(s):





Signature of the consumer(s):

(only for communication on paper) Delete as applicable.

Provider identification:
CFG Fischer GmbH
Gambrinusstr. 16
01159 Dresden

Fon: 0351/49 76 63 90
Fax: 0351/49 76 63 92
E-mail: info@gourmetdresden.de


Tax no.: 203/107/18115
VAT number: 295 720 954

GTC – Download (pdf)
Sample revocation form download (pdf)

Alternative dispute resolution pursuant to Art. 14 para. 1 ODR Regulation and § 36 VSBG:

The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. We are not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board.

This post is also available in: German